Clinic

About Our Clinic

Patients start arriving at 7am and they are checked in as soon as we have all stations set up. There are 6 stations in total

  1. Registration
  2. Triage (skipped if only going to physical therapy)
  3. Lab (if needed)
  4. Exam Rooms or Dental Room
  5. Physical Therapy (if needed)
  6. Pharmacy

*The Public Health  department works independently with the patients and the officer in charge will be leading the group.

 All volunteers should be assigned a station and they are to remain in that station unless instructed otherwise by the clinic coordinator.

Clinic day is split into 2 shifts where most, but not all, volunteers switch stations. We start letting volunteers go on break at around 11am, depending on how busy clinic is. Your station lead will break your for lunch. Towards the end of the day clinic starts to slow down and it’s during that time that we ask that you help cleaning up.

Patient Process 

Each patient has a file with a Demographics (patient assessment) sheet attached. Also, each patient file has a Medical Record Number (MRN) which we use to track their file. All patients go through clinic in a first come first serve basis, unless there is a medical emergency and those that are in triage will send the patients immediately to see a provider.

There is a file tray for Registration, Lab, Exam Room, Physical Therapy, Dental Clinic and the very last station Pharmacy. All files remain in those file trays unless they are in the hands of a runner, provider, or Pharmacy Coordinators.

To keep track of patient flow we have a “Patient Tracker Sheet” which runners are responsible for filing out.


The Seven Stations: 

  • Registration
  • Triage
  • Lab
  • Exam rooms/Dental Chairs
  • Public Health
  • Physical Therapy
  • Pharmacy

Registration: 

First stop for the Patients!

Patients will be signed up in a first come, first serve basis.

ANYONE CAN HELP. No requirements, besides the need of two Spanish speakers.

Volunteers will check in patients by recording their name, finding their patient file or making a new file for new patients and attaching new provider assessment sheets to each patients file. Runners will take the file to triage, making sure to log in the patient on our patient tracker system. Meanwhile, patients will wait to be called by the next available Triager.


Triage: 

  • WHO can triage? Must be a Certified EMT, Nursing student, Certified Nursing Assistant, Licensed Medical Assistant, or other licensed healthcare member, provider trained, and experienced in taking vital signs.
    • A note to nursing students: must have received and passed the vital signs training in N202.
  • What is a triage volunteer’s ROLE?
    • To collect information about the patient’s chief complaint, medical history, current medications, and allergies.
    • Measures height, weight, and vital signs.
  • EXPECTATIONS for this station:
    • Respect patient privacy & confidentiality.
    • Know normal vital sign ranges and which values are considered dangerous.
    • Use proper hand hygiene when in contact with patients.
    • Understand the importance of DETAIL
  • At this station, we also need Spanish translators for any Triagers that don’t speak spanish (no triaging experience required for translators but knowledge of spanish medical terminology is required).

Lab: 

  • WHO can volunteer in lab? anyone!
  • What is a lab volunteer’s ROLE? Perform various lab tests which include:
    • Blood glucose
    • A1C
    • 10-panel urinalysis
    • Pregnancy test
  • EXPECTATIONS for this station:
    • Respect patient privacy & confidentiality
    • Know normal blood glucose ranges and which values are considered dangerous
    • Utilize appropriate safety measures when handling needles and body fluids
    • Use and encourage proper hand hygiene.

Provider Rooms: 

  • Provider rooms is where the main action happens
  • Observe healthcare professionals make diagnoses and treat patients 
  • Spanish speaking is not necessary, we have a translator in every room
  • Gain experience shadowing providers, scribing on charts, and calling patients from the waiting area
  • Providers come from a variety of backgrounds: MD, DO, PA, NP, and more
  • This is a great opportunity to network with providers and ask them questions about medical school, their specialty, what being a healthcare provider is right, or anything else you’d like to know. Our providers are the best!
  • The provider room is “ER Style,” where one facility is broken into smaller rooms by curtains and dividers
  • Before volunteering here for the first time, please read the special note at the bottom of the page

Pharmacy: 

  • OPEN to all volunteers, with students pre-pharm students taking priority
  • Minimum of 1 Spanish speaker to hand out medications and relay information to the patients.
  • When working at this station, PLEASE WRITE LEGIBLY and refer to coordinators for proper translation of instructions.

Dental Clinic:

  • Open to all volunteers, with pre-dental students having priority
  • Volunteers have the opportunity to learn about general dental procedures and issues affecting oral health
  • Volunteers may assist with dental procedures including:
    • Fillings
    • Extractions
    • Minor oral surgeries 
    • Cleanings
  • Volunteering in the dental clinic is a great opportunity to build your dental skill set though hands-on experience and shadowing provider
  • Contribute to the patient-care team
  • This is a great station to gain clinical experience if you are interested in becoming any kind of dental or medical healthcare provider!

SPECIAL NOTE:

At no point are volunteers authorized to perform any kind of procedure, regardless of complexity, with the exceptions being lab and a few defined tasks in the dental clinic. Nobody, including providers, is able to authorize volunteers to perform any kind of procedure, and procedures are only to be performed by licensed and clinically trained professionals. Behavior of this kind may result in immediate disciplinary action, including revocation of club membership and legal penalties. If a provider asks you or gives you permission to preform something, please respectfully decline and direct them to your station lead if they have any questions.